COVID-19 Response

How Smalls Plumbing Heating & AC is Handling COVID-19

At Smalls Plumbing Heating & AC, we take the safety of our customers and our staff seriously. While this is true every day, it’s especially important in this time of heightened concern. Because our services play a vital role in maintaining health, safety, and comfort in the Bethel area, we will be remaining open at this time. But, you can rest assured that we’re taking steps to minimize the impact of COVID-19.

Below you will find a brief outline of our plan for addressing the virus. If you need service, please call our main line at (845) 794-7780.

How Smalls Plumbing Heating & AC is Working to Protect You

As per Federal, State and Local guidelines, we are making some changes to our normal operating procedures. We have have adopted rigorous cleaning protocols during the outbreak. While these adjustments may seem inefficient or awkward, they’re necessary to ensure the health of those we serve.

• Staff Care: Any employees showing symptoms will be asked to remain home until medically clear.
• Scheduling Questions: When you call to make an appointment, our office team will ask if anyone in your home has had a fever, has been diagnosed with COVID-19 or has been exposed to the virus. Please note that answering “yes” to any of these will not disqualify you from emergency service. It will just allow our staff to be properly equipped with masks and gloves before entering your home. If it is a maintenance service, we will ask you to reschedule at a later date.
• Safety Measures: Troubleshooting equipment can sometimes be done from the exterior of your home, but there are times when our staff must go inside. In those situations, our staff will take extra precautions to minimize contact and keep a safe distance away from homeowners as best as possible
• Distancing Efforts: Some of our office staff will be relocated to remote locations during the COVID-19 outbreak. In some situations, we may ask to see pictures or videos of your equipment to better understand the problem you want addressed in order to optimize scheduling and help minimize face-to-face contact. Pictures and videos can be emailed to info@smallshvac.com.

At Smalls Plumbing Heating & AC, we value your peace of mind. We understand the current situation may be more concerning for some of our clients than it is for others. If you would prefer, we’re happy to reschedule any preexisting appointments. To do so, please call us at (845) 794-7780.

We appreciate your patience and understanding. We wish you and your family good health today and everyday.

Smalls Plumbing Heating & AC